Refund policy

Change-of-mind returns

You may cancel your order within 14 days after the day you receive your goods. You do not need to give a reason. To cancel, email sye.anderson@gmail.com with your name, order number and a clear statement that you wish to cancel. You then have a further 14 days to send the goods back. Please contact us before returning an item so we can provide the correct return instructions.

You may handle an item as you would in a shop to check its nature, characteristics and function. If it has been handled more than necessary and its value has been reduced, we may make a lawful deduction from the refund.

For a change-of-mind return, you are responsible for the direct cost of returning the goods. Please use a tracked service and keep proof of postage.

Refunds

We will refund the price paid for the returned goods and the cost of our least expensive standard delivery option. If you chose a more expensive delivery option, we will refund only the standard delivery cost. We will issue the refund without undue delay and within 14 days of receiving the returned goods or receiving evidence that you sent them back, whichever happens first. Refunds go to the original payment method, unless we agree otherwise, and no refund fee will be charged.

Faulty, damaged or incorrect items

If an item is faulty, damaged, incorrect or not as described, email us at sye.anderson@gmail.com with your order number and a description of the issue. We will provide return instructions and cover reasonable return costs where the return is due to our error or the item is faulty. Your statutory rights, including your rights under the Consumer Rights Act 2015, are not affected.

Contact

For return or refund help, contact Simon's Bits & Bobs at sye.anderson@gmail.com or call +44 77 0381 7163. Our postal contact details are in the Contact Information policy.